Lean and Green Services

Agenda: How “Good” Companies Finish First – A Culture of Excellence!

Session #1 – Introductory Session: 8:30 – 10:30

  • Introductions
  • Course Background and Overview
    • Objectives of the Course
    • Reference Books and Materials
    • The Current State of Lean/Continuous Improvement
  • Firms of Endearment – Definition & Stakeholders
  • FoE Companies – The Purpose and Mission of FoE Companies
  • Either/Or versus Both/And
  • Investors – The Bottom Line
  • Session Review/Assignments for Next Session

Session #2: 8:30 – 12:00

  • Review/Discussion
  • Leaders and Leadership at FoEs – Introduction to the Concept of EI (Emotional Intelligence)
  • Customers – The 2 Types of Contracts with All Stakeholders
  • Employees
    • Motivation
    • Lean Culture
    • FoE Company Practices/Examples & Opportunities at Your Company?
  • Session Review/Assignments for Next Session

Session #3: 8:30 – 12:00

  • Review/Discussion
  • Partners – Collaboration Is More Profitable Than Exploitation
  • Society
    • Unrecognized Employee and Company Benefits
    • FoE Company Practices/Examples & Opportunities at Your Company?
  • Session Review/Assignments for Next Session

Session #4: 8:30 – 12:00

  • Review/Discussion
  • Culture – Summary of FoE Cultural Characteristics
  • More FoE Company Practices/Examples & Opportunities at Your Company?
  • Course Summary/Discussion

 

 

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