Lean and Green Services

Agenda: Lessons from Dr. Deming—Still Applicable Today!

Session #1 – Introductory Session: 8:30 – 10:30

  • Introductions
  • Course Background and Overview
    • Objectives of the Course
    • Reference Books and Materials
    • The Current State of Lean/Continuous Improvement
  • History of W. Edwards Deming
  • Introduction to Deming’s Core Teachings
    • 14 Points for Management
    • 7 Deadly Diseases and Some Obstacles
    • Theory of Profound Knowledge
  • Individual Assignments for Subsequent Meetings (Attendees will be assigned one of Deming’s 14 points, and will explain the primary lessons of the Point in subsequent sessions.)
  • Review and Session #2 Group Assignment – Deming’s “Red Bead Experiment”

Session #2: 8:30 – 12:00

  • Discussion of “Red Bead Experiment”
    • What are the key points?
    • Is the Lesson still applicable today?
  • Deming’s 14 Points for Management: Points 1 – 6
    • What are the primary lessons of the Point?
    • Do you agree?
    • Is this still applicable today? In general? At your company?
    • Is this aligned with current lean thinking and principles?
  • Session Review/Assignments for Next Session

Session #3: 8:30 – 12:00

  • Review/Discussion
  • Deming’s 14 Points for Management: Points 7 – 12
    • Same discussion points as in Session #2
  • Session Review/Assignments for Next Session

Session #4: 8:30 – 12:00

  • Review/Discussion
  • Deming’s 14 Points for Management: Points 13 – 14
    • Same discussion points as in Session #2
  • Deming’s 7 Deadly Diseases and Some Obstacles
  • Deming’s Theory of Profound Knowledge
  • Course Summary/Discussion

 

 

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