Lean and Green Services

Agenda: Resistance to Change—It’s Just Part of the Process!

Session #1 – Introductory Session: 8:30 – 10:30

  • Introductions
  • Course Background and Overview
    • Objectives of the Course
    • Reference Books and Materials
    • The Current State of Lean/Continuous Improvement
  • Why Most Change Efforts Fail
  • The Stages of Change
  • Resistance – Expect it and be Prepared throughout the Lean Journey!
  • Session Review/Assignments for Next Session

Session #2: 8:30 – 12:00

  • Review/Discussion
  • Your Perspective – Theory X and Theory Y
  • The 3 Levels of Resistance
    • Anything missing?
    • The Root Causes
  • What NOT To Do – Knee Jerk Reactions
  • What Can You Do?
  • John Kotter’s One Strategy and Four Tactics – The Strategy
  • Session Review/Assignments for Next Session

Session #3: 8:30 – 12:00

  • Review/Discussion
  • John Kotter’s One Strategy and Four Tactics – The Tactics
    • What are they?
    • Which of Maurer’s Three Resistance Levels are affected?
  • Session Review/Assignments for Next Session

Session #4: 8:30 – 12:00

  • Review/Discussion
  • Discussion - Resistance to Change: Specific Lean Examples and Countermeasures
  • Sustaining Change – Resistance is Not a One Time Hurdle
    • Alignment
    • Culture
  • Getting Back on Track
  • Course Summary/Discussion

 

 

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